--- title: Professional Fire Alarm Monitoring Services - CertaSite description: Detecting a fire early protects against loss. Choosing CertaSite to monitor your system guarantees a potential fire is responded to as quick as possible.  --- Monitoring # Alarm Monitoring Don't miss a thing. [ Get a Quote ](https://www.certasitepro.com/contact-us) Fire alarm monitoring isn’t optional—it’s the law. If your building has a fire alarm, it must be professionally monitored for a fast emergency response. That’s where CertaSite comes in. Our UL-listed monitoring stations operate 24/7 to keep you compliant and protected. When an alarm—fire, intrusion, hold-up, or panic—is triggered, our specialists assess the situation and dispatch emergency services immediately. **More Than Fire Protection** We also monitor environmental threats like temperature changes, carbon monoxide, radiation, and water leaks—helping safeguard your business from the unexpected. ### Key Benefits of CertaSite’s Alarm Monitoring - **Immediate Emergency Response:** Rapid action ensures faster response times and enhanced safety. - **Comprehensive Coverage:** Fire, security, and environmental risks—monitored seamlessly. - **Advanced Technology Integration:** Cellular & IP integration for reliable, redundant monitoring. - **User-Friendly Management:** Manage your system in real time via MyAlarms.com. ### Inspection Cycles Regular maintenance and testing are vital to ensure the efficacy of your alarm monitoring systems. While specific schedules may vary based on system complexity and regulatory requirements, a general guideline includes: - **Monthly System Checks:** Verify all communication pathways. - **Quarterly Equipment Testing:** Assess the functionality of all connected devices. - **Annual Comprehensive Review:** Conduct a full system review & upgrades. ### Common Deficiencies Regular inspections help catch issues before they put your monitoring system—and your compliance—at risk. Some of the most common problems we find include: - **Outdated Communication:** Switch to cellular/IP for reliability. - **Neglected Sensors:** Regular calibration prevents missed threats. - **User Training Gaps:** Ensure staff knows emergency protocols. - **Weak Connections:** An aging phone line could delay emergency response. Partner with CertaSite for dependable monitoring solutions that prioritize your safety and operational continuity. ### Related Services - Inspection & Maintenance - System Installations - Repair ##### **Frequently Asked Questions** I got a letter saying our monitored account will be moved and that you may need to do a site visit. How do I get set up with the new monitoring station and get my account transitioned? If your system uses landlines to communicate then it will require a CertaSite technician to come out and reprogram your panel. If your system communicates via a cellular communicator then chances are that it will not require a technician to come to your location. CertaSite will be able to remotely program the new numbers into your system, and then immediately see the connection. I got a letter saying our monitored account will be moved. Are we still being monitored? Yes, you are still being monitored. In fact, you now have an added benefit of 24/7 access to your monitored systems through the MyAlarms.com portal. If you have not been set up with the portal, contact monitoring@certasitepro.com. I have digital lines (VoIP). Is that an approved line of communication? No. Digital lines (VoIP) is not an approved line of communication, and you will need to install a cellular communicator. If you would like to speak to someone about installing a cellular communicator, please email [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com) or call your local branch, which can be found at you can call your local CertaSite branch, which can be found on our website at [www.certasitepro.com/locations](https://www.certasitepro.com/locations). What’s my new account number? Your account number is the same as it was with your previous central station. What’s my new passcode? Your passcode is the same as it was with your previous central station. If you didn’t have a passcode before, you do not have a passcode now. How do I access my information? You can see all your information and manage your account from the [MyAlarms.com](https://myalarms.com/Account/Login?ReturnUrl=%2F) portal. Follow the MyAlarms.com [User Guide](https://www.certasitepro.com/hubfs/MyAlarms.com%20User%20Guide.pdf) for more helpful tips. If you have not been set up with the portal, please email [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com) or call your local CertaSite branch, which can be found on our website at [www.certasitepro.com/locations](https://www.certasitepro.com/locations). Set up takes only about 5 minutes. How do I update my account/contact list? If you are set up in MyAlarms.com, you can login to manage your account and contact list. If you’re not set up with MyAlarms.com, please email [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com) or call your local CertaSite branch, which can be found on our website at [www.certasitepro.com/locations](https://www.certasitepro.com/locations). Set up takes only about 5 minutes. How do I place my monitored account on test? To place your account on test, you can either call the monitoring station directly or login to MyAlarms.com. The phone number for the monitoring station is: (800) 432-1429. If you’re not set up with MyAlarms.com, please email [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com) or you can call your local CertaSite branch, which can be found on our website at [www.certasitepro.com/locations](https://www.certasitepro.com/locations). Set up takes only about 5 minutes. How can I get information about alarm signals being sent from my panel? To get information about alarm signals being sent from your panel, you can either call the monitoring station directly or login to MyAlarms.com. The phone number for the monitoring station is: (800) 432-1429. If you’re not set up with MyAlarms.com, please email [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com) or you can call your local CertaSite branch, which can be found on our website at [www.certasitepro.com/locations](https://www.certasitepro.com/locations). Set up takes only about 5 minutes. I need service for my alarm panel. Who do I talk to? For emergencies or service, call (844) 992-3782. If your panel is in an alarm state, you should contact the monitoring station at (800) 432-1429 to place your account on test. How can I get a new monitored account activated? How will I know when the monitoring account has been created? Complete [this form](https://www.certasitepro.com/monitoring-request-quote) if you are interested in monitoring services. A CertaSite sales associate will be in touch once the form is submitted. They will be able to get you set up with a signed monitoring agreement. Once you’re set up, you will receive a confirmation email from [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com) that your account has been created and how you can access this account. The account will remain Out of Service until CertaSite has programmed your panel. If your system uses landlines to communicate then it will require a technician to come out and reprogram your panel. If your system communicates via a cellular communicator then chances are that it will not require a technician to come to your location. We will be able to remotely program the new numbers into your system, and then immediately see the connection. What if the owner of our existing monitoring account is switching to a different person? We will need the previous owner of your monitoring account to send a cancellation request to [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com). After that, we’ll send you a monitoring agreement for you to sign along with a form that takes 5 minutes to fill out so we can complete the set up and activation for your new monitored account. I want to upgrade my system from landline to cell. Who do I speak with? You will want to complete and submit [this form](https://www.certasitepro.com/monitoring-request-quote). Someone form CertaSite’s sales team will contact you to get you a quote and monitoring agreement for this upgrade. I want to upgrade my system from 3G cell to LTE. Who do I speak with? You will want to submit this request to [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com). We’ll get you scheduled so we can come onsite and install the new cell unit. From there we can switch the signals to the new device. I have a question about billing/invoicing. Who do I talk to? To contact our billing department, you will need to email billing@certasitepro.com or call your local branch, which can be found on our website [www.certasitepro.com/locations](https://www.certasitepro.com/locations), and ask for billing. Who do I call if I have questions? If you have questions, you can call your local CertaSite branch, which can be found on our website [www.certasitepro.com/locations](https://www.certasitepro.com/locations). They will be happy to help answer your questions or point you to the best resource. Where can I get more information? If there’s specific information you need, please call your local CertaSite branch. If you’re looking to learn more, please visit the CertaSite website at [www.certasitepro.com](https://www.certasitepro.com) and visit our Monitoring products and services page. If you are looking for information specific to your account, you can login to MyAlarms.com and see all account information. If you’re not set up with MyAlarms.com, email [monitoring@certasitepro.com](mailto:monitoring@certasitepro.com). ###### Products and Services If it has to do with protecting your workplace against fires and other catastrophic events, we probably sell it. More importantly, we understand how each product plays a role in your overall safety plan. [![fire alarms](https://www.certasitepro.com/hubfs/Fire%20Alarm-White.png) #### Fire Alarms Our fire alarm systems are based on each property’s specific requirements for optimal safety. ](https://www.certasitepro.com/products-and-services/fire-alarms) [![fire sprinklers](https://www.certasitepro.com/hubfs/Fire%20Sprinklers-White.png) #### Fire Sprinklers We inspect, maintain, and repair sprinkler systems, providing optimal protection in the event of a fire. ](https://www.certasitepro.com/products-and-services/fire-sprinklers) [![fire extinguishers](https://www.certasitepro.com/hubfs/Fire%20Extignuishers-White.png) #### Fire Extinguishers We’ll make sure your fire extinguishers are up to code and in full working condition. ](https://www.certasitepro.com/products-and-services/fire-extinguishers) [![fire suppression](https://www.certasitepro.com/hubfs/Service%20Icons/Kitchen%20Fire%20Suppression-White-05.png) #### Kitchen Fire Suppression Our fully licensed technicians work diligently while minimizing disruptions to your restaurant operations. ](https://www.certasitepro.com/products-and-services/kitchen-fire-suppression) [![first aid and life safety](https://www.certasitepro.com/hubfs/Service%20Icons/First%20Aid%20and%20Life%20Safety-010_white.png) #### First Aid & Life Safety We empower you to protect your employees and create a safe and positive work environment. ](https://www.certasitepro.com/products-and-services/first-aid-and-life-safety) [![backflow devices](https://www.certasitepro.com/hubfs/Backflow%20Devices-White.png) #### Backflow Devices Our team is fully licensed to perform all regularly mandated backflow prevention testing and inspections. ](https://www.certasitepro.com/products-and-services/backflow-devices) [![fire pumps](https://www.certasitepro.com/hubfs/Fire%20Pumps-White.png) #### Fire Pumps A fire pump increases water pressure to protect your facility from fire damage. ](https://www.certasitepro.com/products-and-services/fire-pumps) [![fire suppression systems](https://www.certasitepro.com/hubfs/Fire%20Suppression-White.png) #### Fire Suppression Systems We design fire suppression systems for facilities of all types and sizes, no matter how large or complex. ](https://www.certasitepro.com/products-and-services/fire-suppression-systems) [![monitoring](https://www.certasitepro.com/hubfs/Monitoring-White.png) #### Monitoring With 24/7 monitoring, you can rest easy knowing that your system will accurately detect and report emergencies. ](https://www.certasitepro.com/products-and-services/monitoring) [![exit lighting](https://www.certasitepro.com/hubfs/Emergency%20and%20Exit%20Lighting-White.png) #### Emergency & Exit Lighting Emergency lighting and signage are critical. We install, maintain, and service them. ](https://www.certasitepro.com/products-and-services/emergency-exit-lighting) ![arrow](https://www.certasitepro.com/hs-fs/hubfs/white-arrow.png?width=16&height=22&name=white-arrow.png) Are you truly protected? Or merely compliant? Sign up for our free, on-site fire safety inspection. [![facebook](https://www.certasitepro.com/hs-fs/hubfs/facebook.webp?width=28&height=28&name=facebook.webp)](https://www.facebook.com/CertaSite/?modal=admin_todo_tour) [![linkedin](https://www.certasitepro.com/hs-fs/hubfs/linkedin.webp?width=28&height=28&name=linkedin.webp)](https://www.linkedin.com/company/certasite/?viewAsMember=true) [![instagram](https://www.certasitepro.com/hs-fs/hubfs/Instagram_Glyph_gray_56w.png?width=28&height=28&name=Instagram_Glyph_gray_56w.png)](https://www.instagram.com/certasite/) [![youtube](https://www.certasitepro.com/hs-fs/hubfs/yt_icon_mono_dark.webp?width=28&height=20&name=yt_icon_mono_dark.webp)](https://www.youtube.com/channel/UCoUnpOTQOx6Qp-Ik3M-0Hsg) [![api logo](https://www.certasitepro.com/hubfs/apigroup.svg)](https://www.apigroupinc.com/) **CertaSite Headquarters** 9855 Crosspoint Blvd, Suite 126 Indianapolis, IN 46256 [463-777-8710](tel:4637778710) All Rights Reserved. CertaSite is a subsidiary of [APi Group](https://www.apigroupinc.com/) APi Group is a trademark of APi Group, Inc. It is registered in the United States and in many other countries. [Do Not Sell or Share My Personal Information is activated](https://www.certasitepro.com/products-and-services/monitoring#) [Privacy Policy](https://www.certasitepro.com/privacy-policy) | [Terms of Use](https://www.certasitepro.com/terms-of-use) ```json { "@context" : "https://schema.org", "@type" : "WebSite", "name" : "CertaSite", "url" : "https://www.certasitepro.com" } ``` ```json { "@context" : "https://schema.org", "@type" : "Service", "areaServed" : "United States", "availableChannel" : { "@type" : "ServiceChannel", "availableLanguage" : "en", "servicePhone" : { "@type" : "ContactPoint", "contactType" : "customer service", "telephone" : "4637778710" }, "serviceUrl" : "https://www.certasitepro.com/products-and-services/monitoring" }, "description" : "Detecting a fire early protects against loss. 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