Monitoring

Monitoring
Don't miss a thing.

Fire alarms do more than alert those in your building that there's a fire. When paired with a monitoring solution, they also send a signal to an operator who calls the fire and police dispatcher to alert them of the emergency and get first responders onsite. Without this signal to the operator and call to the fire and police dispatcher, help will not be on the way.

That's why monitoring is so important.

What is Monitoring?

Detecting a fire early is the best way to protect against loss. By choosing to have your system monitored by CertaSite, you will be guaranteeing that a potential fire is responded to as quickly as possible. 

Additionally, monitoring does more than just protect against fire. The system can alert for system malfunctions and break-ins if you have a security panel.

How Does it Work?

CertaSite protects customers through one central monitoring solution, which has three locations throughout the United States. The three locations are fully redundant, UL Listed and FM Approved.

With our monitoring service, you benefit from:

  • 24/7 access to your monitored systems through MyAlarms.com - see all activity in real-time, put your systems on test, and manage users with ease.
  • Safety in the palm of your hand. When you sign up for text alerts, you can verify if alarm triggers are real or not and send dispatch from your phone.
  • Protection with disaster recovery and redundancy, keeping your systems monitored in the face of any disaster and allowing for real-time signal balancing. 
Frequently Asked Questions

If your system uses landlines to communicate then it will require a CertaSite technician to come out and reprogram your panel. If your system communicates via a cellular communicator then chances are that it will not require a technician to come to your location. CertaSite will be able to remotely program the new numbers into your system, and then immediately see the connection.

Yes, you are still being monitored. In fact, you now have an added benefit of 24/7 access to your monitored systems through the MyAlarms.com portal. If you have not been set up with the portal, contact monitoring@certasitepro.com.

No. Digital lines (VoIP) is not an approved line of communication, and you will need to install a cellular communicator. If you would like to speak to someone about installing a cellular communicator, please email monitoring@certasitepro.com or call your local branch, which can be found at you can call your local CertaSite branch, which can be found on our website at www.certasitepro.com/locations.

Your account number is the same as it was with your previous central station.

Your passcode is the same as it was with your previous central station. If you didn’t have a passcode before, you do not have a passcode now.

You can see all your information and manage your account from the MyAlarms.com portal. Follow the MyAlarms.com User Guide for more helpful tips.

If you have not been set up with the portal, please email monitoring@certasitepro.com or call your local CertaSite branch, which can be found on our website at www.certasitepro.com/locations. Set up takes only about 5 minutes.

If you are set up in MyAlarms.com, you can login to manage your account and contact list. If you’re not set up with MyAlarms.com, please email monitoring@certasitepro.com or call your local CertaSite branch, which can be found on our website at www.certasitepro.com/locations. Set up takes only about 5 minutes.

To place your account on test, you can either call the monitoring station directly or login to MyAlarms.com. The phone number for the monitoring station is: (800) 432-1429. If you’re not set up with MyAlarms.com, please email monitoring@certasitepro.com or you can call your local CertaSite branch, which can be found on our website at www.certasitepro.com/locations. Set up takes only about 5 minutes.

To get information about alarm signals being sent from your panel, you can either call the monitoring station directly or login to MyAlarms.com. The phone number for the monitoring station is: (800) 432-1429. If you’re not set up with MyAlarms.com, please email monitoring@certasitepro.com or you can call your local CertaSite branch, which can be found on our website at www.certasitepro.com/locations. Set up takes only about 5 minutes.

For emergencies or service, call (844) 992-3782. If your panel is in an alarm state, you should contact the monitoring station at (800) 432-1429 to place your account on test.

Complete this form if you are interested in monitoring services. A CertaSite sales associate will be in touch once the form is submitted. They will be able to get you set up with a signed monitoring agreement.

Once you’re set up, you will receive a confirmation email from monitoring@certasitepro.com that your account has been created and how you can access this account. The account will remain Out of Service until CertaSite has programmed your panel.

If your system uses landlines to communicate then it will require a technician to come out and reprogram your panel. If your system communicates via a cellular communicator then chances are that it will not require a technician to come to your location. We will be able to remotely program the new numbers into your system, and then immediately see the connection.

We will need the previous owner of your monitoring account to send a cancellation request to monitoring@certasitepro.com. After that, we’ll send you a monitoring agreement for you to sign along with a form that takes 5 minutes to fill out so we can complete the set up and activation for your new monitored account.

You will want to complete and submit this form. Someone form CertaSite’s sales team will contact you to get you a quote and monitoring agreement for this upgrade.

You will want to submit this request to monitoring@certasitepro.com. We’ll get you scheduled so we can come onsite and install the new cell unit. From there we can switch the signals to the new device.

To contact our billing department, you will need to email billing@certasitepro.com or call your local branch, which can be found on our website www.certasitepro.com/locations, and ask for billing.

If you have questions, you can call your local CertaSite branch, which can be found on our website www.certasitepro.com/locations. They will be happy to help answer your questions or point you to the best resource.

If there’s specific information you need, please call your local CertaSite branch. If you’re looking to learn more, please visit the CertaSite website at www.certasitepro.com and visit our Monitoring products and services page. If you are looking for information specific to your account, you can login to MyAlarms.com and see all account information. If you’re not set up with MyAlarms.com, email monitoring@certasitepro.com.

Products and Services

If it has to do with protecting your workplace against fires and other catastrophic events, we probably sell it. More importantly, we understand how each product plays a role in your overall safety plan.

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