---
title: Invoice & Accounts payable
description: Questions about your CertaSite invoice? See below for more information.
---

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# Invoice & Accounts payable

## Questions about your CertaSite invoice? See below for more information.

### How do I update tax-exempt information status?

To request your account be updated to tax-exempt status:

**SUBMIT REQUEST TICKET:** [CLICK HERE](https://share.hsforms.com/1f6eSz2_DTHWUivwvOq-UWA3d6h2)  
To better serve you, please include the following information;

- - Include your CertaSite account number/invoice number
    - Attach a copy of your tax-exempt certificate
    - List any invoice numbers that need to be resubmitted without tax before payment

We will confirm account changes within 1 business day.

### How do I update my accounts payable contact info?

There are two ways to update your account contact information:

**SUBMIT REQUEST TICKET: ** [CLICK HERE](https://share.hsforms.com/1W4rAGfSVTFGbGXUQ9zMFNw3d6h2)  
To better serve you, please include the following information;

- - Include your CertaSite account number
    - List the correct email & contact name to receive invoices

**PHONE:** Call the phone number located at the bottom of your invoice to reach a Billing Specialist. 

### How to make a payment?

I want to make a payment, what are all the ways I can make a payment to my account. 

**ONLINE:** [CLICK HERE](https://certasite.securepayments.cardpointe.com/pay?).

- - Include your CertaSite account number *(found on your invoice)*
    - Invoice number
    - Invoice total amount

**PHONE:** Call the phone number located at the bottom of your invoice to reach a Billing Specialist to make a payment by phone. 

### How to get a copy of an invoice?

I need a copy of my invoice, how do I access or recieve a copy of my invoice?

**SUBMIT REQUEST TICKET: ** [billing@certasitepro.com](mailto:billing@certasitepro.com).

- - Include Company name and any information you have regarding service date or invoice number if known. 

### How to dispute a charge?

I'm not sure all the charges are accurate on my invoice, how do I dispute or ask questions to better understand? 

**SUBMIT REQUEST TICKET:** [billing@certasitepro.com](mailto:billing@certasitepro.com).

- - Include invoice number(s) and description of concern

**PHONE:** Call the phone number located at the bottom of your invoice to reach a Billing Specialist.